Frequently asked questions
How do I send my photo?
Simply upload a clear photo during checkout or send it right after ordering. Our artists sculpt a 3D figurine that captures the likeness - face, outfit, and details.
What are the figurines made of?
Each figurine is hand-finished from premium, durable resin and hand-painted for lifelike detail that lasts for years.
Do the figurines come with packaging?
Yes. Every figurine arrives in protective, gift-ready packaging. Check each product page to see exactly what is included.
Are custom figurines good as gifts?
Absolutely. Custom figurines are unforgettable gifts for birthdays, weddings, anniversaries, pet lovers, and any special occasion.
How long does shipping take?
Orders are usually processed within 1–3 business days. Estimated delivery time is typically 7–15 business days depending on your location.
Will I receive tracking information?
Yes. Once your order ships, you'll receive a tracking number so you can follow your package until it arrives
Can I return my order?
Yes. We offer a 30-day return policy. If your item arrives damaged or you're not satisfied, just contact us and we'll help.
How long does it take to make my figurine?
Each figurine is made to order. Production typically takes 5-10 business days before shipping, since every piece is handcrafted and hand-painted just for you.